Automation · Professional services firm

Cutting onboarding time from two days to two hours

A 30-person firm was manually provisioning accounts, licenses, and folder access for every new hire — a process that touched five different systems and routinely slipped.

Built a Power Automate flow triggered from HR's new-hire form

Automated account creation, licensing, and group membership via Graph API

Added automatic Teams and SharePoint access based on department

Result — Onboarding dropped from roughly two days to about two hours, with consistent access every time.

Security · Healthcare administration

Closing identity gaps before they became incidents

A security review found conditional access policies hadn't kept pace with the team's growth — several former contractors still had standing access, and MFA wasn't enforced for all accounts.

Audited all Entra ID accounts and removed stale access

Rolled out enforced MFA and conditional access by role

Set up quarterly access reviews as part of the ongoing retainer

Result — Eliminated standing access for 14 inactive accounts and brought the tenant in line with compliance requirements.

System design · Multi-location retail

Designing a network that could support a third location

A two-location business preparing to open a third site had inconsistent network setup between locations and no way to manage it centrally.

Standardised network hardware and configuration across all sites

Set up centralised remote management for switches and access points

Documented a repeatable setup process for future locations

Result — Third location set up in under a day using the documented process, all sites manageable from one dashboard.

Support & onsite · Architecture firm

Stabilising a remote-heavy team's day-to-day IT

A 25-person architecture firm with mostly remote staff was experiencing frequent VPN issues, slow file access, and inconsistent device setups with no dedicated IT support.

Migrated file storage to SharePoint with proper permission structure

Replaced VPN with Entra ID-based conditional access for cloud apps

Set up Intune for consistent device configuration across the team

Result — Support tickets related to file access and connectivity dropped by roughly 70% in the first month.

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